IT SUPPORT

COMPUTER REPAIRS

IT SUPPORT CONTRACTS

 

We specialise in providing onsite IT support and computer repair services and we understand the urgency in getting IT issues resolved so that you can get back to business. Our team of highly trained and certified Technical Gurus are on standby to assist you with all of your computer requirements.

IT Support

IT SUPPORT CONTRACTS

IT Support SLA

Who are IT Support Contracts for?

Our IT Support Contracts are designed for small to medium companies who need assurance that their IT systems are being fully maintained at all times.

How it works

Our IT Support Contracts use a fixed fee model which ensures that you don’t get any nasty billing surprises. For your set monthly fee you will receive:

  • Unlimited onsite, remote and telephonic IT support
  • Daily proactive maintenance on all servers covered under the agreement
  • Maintenance done remotely and silently on all workstations 
  • Update and patch management

In addition to the above services, you can bolt on cloud backup and antivirus software to ensure that your companies data is secure.

This service is backed by a comprehensive SLA to ensure prompt response times.

SOME OF OUR IT SERVICES INCLUDE

  • General troubleshooting and fault resolution
  • Computer setups
  • Server setups
  • Network setup
  • Printer installations and troubleshooting
  • Hardware repairs and upgrades
  • Software support(Microsoft, Pastel etc.)
  • Virus removals
  • Backup support and data recovery
  • Mobile device support
  • Network cabling
  • WiFi
  • Cloud services(Web, mail, backups etc.)

Ad Hoc Rates

Callout Fee: R350.00 ex. VAT
Hourly Rate: R550.00 ex. VAT

TESTIMONIALS

ProvidingIT has effectively provided customised cost effective IT solutions required for our Business and consistently meets our operational requirements

Allan

Director, B&C Agricultural Trading

atch Engineering has been working with ProvidingIT for the past 2 years. Travis is extremely knowledgeable, efficient and reliable. We also find his fee structure reasonable.
We are happy to refer and recommend Travis and his company, ProvidingIT.

Lynette

Director, Match Engineering