Remote Support

Why wait? Get remote support!

 

There are often times when you cannot wait for a technician to be dispatched to you. For these cases we offer remote IT support. Using technologies such as TeamViewer, one of our highly trained technicians will be able to instantly connect to and interact with your computer. They will be able to see your screen and control your keyboard and mouse allowing them to administer support from our helpdesk. While this may seem like a scary concept at first, rest assured knowing that you will be able to see what is happening on your PC at all times and you can disconnect the remote session at any time. Trust us, once you have tried this service you will never look back.
Our remote support service is available to new and existing clients. We do advise new clients to use the below guide and make their payment online to avoid delays, however you are free to call us on (011)893-0097 should you feel more comfortable with completing the transaction over the phone.

Getting started.

First,
Download TeamViewer for windows.
OR
Download TeamViewer for Mac

Next,
Using the below time guide, determine how many hours of support you need:

Email account setup – 1 hour
Email problem(send/receive) – 1 hour
Printer installation – 1 hour
Printer trouble shooting – 1 hour
Software installation – 1 hour
Virus removal – 2 hours
Unsure? Give us a call for a recommendation – 0118930097

Finally,
Make your payment for your required number of hours using the below order form. T’s&C’s apply.

* Number of hours

Request a call back

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