Terms and Conditions (“Terms”)

Last updated: (18/08/2020)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using https://www.providingit.co.za (the “Service”) operated by ProvidingIT (Pty) Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, surname, email address, contact number and physical address.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the content posted and can do so only if you own the content or have permission to post the content from the contents copyright owner.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ProvidingIT (Pty) Ltd.

ProvidingIT (Pty) Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ProvidingIT (Pty) Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time

Privacy Policy

Who we are

Our website address is: https://www.providingit.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. The Google Analytics opt-out browser add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Shipping

Items are shipping in one of two ways:

We work directly with some of our supplier to ship directly from their warehouses to your door. In this case you will not receive a tracking number, you are however free to check on the progress of your shipment directly with us. On delivery you will receive a delivery note from the supplier.
For other items we make use of 3rd party courier services, you will receive a tracking number to track your delivery. Items may be delivered to your door or to your nearest PostNet.

Items will only be dispatched once your payment reflects in our account.

Order over R1000.00 qualify for free delivery.

Delivery costs R150.00 for orders below R1000.00.

Orders are normally delivered within 3 business days but may take up to 7 business days. If you have not received your order after 7 business days please contact us.

Returns and Refunds

Should you wish to return an item for any reason, please contact us via email at info@providingit.co.za to confirm return eligibility.

You have 7 calendar days to initiate a return from the date you received the item in question.

You will need to arrange for the item to be returned at your own cost.

The item must be unused and in the same condition that you received it.

The item must be in the original, unopened packaging unless you received a faulty or defective item in which case, please return it in the original packaging along with all of the accessories guides and user manuals.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will notify you on the status of the returned item as well as repair, replacement or refund eligibility.

Faulty items will be sent to the manufacturer for assessment. This process takes between 7 and 21 business days.

Should a faulty item be approved for repair, the repair will take a further 7 to 21 business days to be completed.

Should a faulty item be approved for replacement, a new unit will be shipped the following business day.

Should a return be approved for a refund, we will either refund you with a store credit or we will contact you to get your bank account details so we can do an EFT. The refund method is entirely at our discretion.

Refunds are processed within 5 business days of the refund being approved

* Once received and assessed we will either repair, replace or refund the purchase at our discretion.

If you have any questions on how to return your item to us, contact us at: info@providingit.co.za